Important Information About Bike Rentals
*PLEASE READ CAREFULLY*
What do I need to know about...?
Your Rental:
You, the customer, are responsible for ensuring the preservation of the rental property for the duration of your rental stay; and will be responsible for the cost/loss to Cross Island Bike Rentals if the rental bike or included equipment (ex. locks, baskets, etc.) are lost, stolen, or damaged. See our Terms and Conditions for full rental agreement.
We like to keep things simple here at Cross Island Bike Rentals and in that spirit, we have just 2 Rules for bike rentals:
1. KEEP YOUR RENTAL BIKES LOCKED, at all times, when you are not using them or are leaving them unattended.
(In the event that a bike is lost or stolen, the credit card on file will be charged a $300 lost/stolen bike fee. Rental bikes determined lost or stolen that are found at a later date may receive a refund of the cost for the lost/stolen bike fee.)
2. DO NOT RIDE YOUR RENTAL BIKES IN THE OCEAN OR IN TIDAL WATER PUDDLES ON THE BEACH. There is an additional $20 charge for rental bikes that sustain Salt Water Damage. (Salt water is extremely corrosive and will damage the chains and bearings of a bike in a single ride through!)
You, the customer, are responsible for ensuring the preservation of the rental property for the duration of your rental stay; and will be responsible for the cost/loss to Cross Island Bike Rentals if the rental bike or included equipment (ex. locks, baskets, etc.) are lost, stolen, or damaged. See our Terms and Conditions for full rental agreement.
We like to keep things simple here at Cross Island Bike Rentals and in that spirit, we have just 2 Rules for bike rentals:
1. KEEP YOUR RENTAL BIKES LOCKED, at all times, when you are not using them or are leaving them unattended.
(In the event that a bike is lost or stolen, the credit card on file will be charged a $300 lost/stolen bike fee. Rental bikes determined lost or stolen that are found at a later date may receive a refund of the cost for the lost/stolen bike fee.)
2. DO NOT RIDE YOUR RENTAL BIKES IN THE OCEAN OR IN TIDAL WATER PUDDLES ON THE BEACH. There is an additional $20 charge for rental bikes that sustain Salt Water Damage. (Salt water is extremely corrosive and will damage the chains and bearings of a bike in a single ride through!)
Booking:
- Location of delivery and/or pickup must be approved by management at time of confirmation prior to rental.
- Rentals for 1 to 2 days are 24-48 hours respectively.
- 10 AM "Start Time" is for reference only. It does not denote rental start time or time of delivery. This also applies to the 5 PM Pick-up time or rental end date/time. (Pick-up time frames are chosen within the booking option for morning or evening. 8 Day Rentals are priced for morning pick-up only.)
- The first day of a Rental starts on the day of delivery and the day of pickup is considered the last day of the rental, regardless of delivery or pickup time. Multi-Day pricing is grouped accordingly. (Example: A 7 day rental that starts on Saturday will be delivered on that Saturday and picked up Friday the following weekend. 8 day weekly rentals do not differ in price for a morning pickup.)
Delivery:
- You do not have to be present for delivery or pick up
- We will call/text during drop off to inform you that the delivery has been completed and to confirm the location of the bikes
- Your lock combination will be the last four digits of the phone number provided on the account
- A name tag with your last name will be around the handle bars of at least one of your bikes
- Delivery times cannot be guaranteed on weekends, during peak summer season, and during holiday/festival weeks.*
- We do not provide relocation services for rental bikes.
Rental Charges:
Damaged baskets or chain guards will result in a $15 replacement charge.
Damaged seats will result in a $30 replacement charge.
Lost or damaged locks will result in a $15 replacement charge.
Damaged/rusted chains or bearings due to excessive Sand or Salt Water damage will result in a $20 replacement charge.
If the bicycle(s) is stolen, your account will be charged $300 per stolen bike
- Rentals are charged upon booking a reservation. Prices are subject to change without notice.
- A credit card is required to make a bike rental reservation online, by phone, or in person. Cash is accepted for walk-in customers only.
- Credit card will remain on file with your reservation and may be used for incidental charges in the event the rental equipment was lost, stolen, or damaged. For details about additional charges and fees, please see our Terms and Conditions.
- Late returns and damaged equipment are subject to additional charges and/or late fees.
- Cancellations must be made by 10 AM the day before your rental begins in order to receive a full refund on your rental.
- Once the rental begins, no refunds will be given on rentals that are returned early or go unused.
- If rental equipment is not accessible to be collected by Cross Island Bike Rentals at the end of the rental (ex. inside a closed garage or behind a locked fence, etc.), customer will be charged a Late Return Fee in the form of the current daily rate for each day the bike is inaccessible for collection.
Damaged baskets or chain guards will result in a $15 replacement charge.
Damaged seats will result in a $30 replacement charge.
Lost or damaged locks will result in a $15 replacement charge.
Damaged/rusted chains or bearings due to excessive Sand or Salt Water damage will result in a $20 replacement charge.
If the bicycle(s) is stolen, your account will be charged $300 per stolen bike
Customer Service:
Our Customer Service line is open 24/7. You may call, text, or email anytime during your rental for service issues regarding your bike rental. If you're currently having an issue with sizing, we are happy to swap the size of a rented bicycle for one that is better suited for the rider but will depend on current size availability.
You may also want to check out Sizing Information for Beach Cruisers.
There is no charge for service calls to bikes currently rented from Cross Island Bike Rentals. Service calls will be attended to as soon as reasonably possible, generally within 2 hours. Change orders or size swapping will be fulfilled within 24 hours of notice from the Customer. Rentals located within gated communities cannot be serviced after 7PM as they do not allow commercial vehicles in past this time.
(Call/Text: (843)384-7371 Email: nickcrago14@gmail.com)
Our Customer Service line is open 24/7. You may call, text, or email anytime during your rental for service issues regarding your bike rental. If you're currently having an issue with sizing, we are happy to swap the size of a rented bicycle for one that is better suited for the rider but will depend on current size availability.
You may also want to check out Sizing Information for Beach Cruisers.
There is no charge for service calls to bikes currently rented from Cross Island Bike Rentals. Service calls will be attended to as soon as reasonably possible, generally within 2 hours. Change orders or size swapping will be fulfilled within 24 hours of notice from the Customer. Rentals located within gated communities cannot be serviced after 7PM as they do not allow commercial vehicles in past this time.
(Call/Text: (843)384-7371 Email: nickcrago14@gmail.com)
We have an extremely high standard for our bikes, in part, thanks to our great customers!
Please help us keep our bikes to the quality and standard we all expect.
Thank you!
*Delivery times on the weekends (Sat. - Mon.), during holiday/festival weeks, and peek summer months are not guaranteed. Saturdays, Sundays, and Mondays are the main turnover days which requires us to pick up bikes all morning and deliver starting around noon, and as late as 7pm.